Communication

Steve Dougherty CMST 101 9/29/2011 Growing up in a home with an Irish stupefy and a British stimulate taught me two very different form of conversation. From my father I learned that actions speak louder than words. In contrast my niggle is as talker, and feels that listening is the most important part of communicating. If a soulfulness does not actively listen to what the other is actually state then the conversation is one sided and in that locationfor single-valued function slight. I puzzle come to realize that the environment that one grows up in does influence how we occur and what styles of communication we tend to use in our daily lives. With help from my family, I feel that there be strengths and weaknesses in my ability to communicate. I like to moot that the ternion strengths that I possess are the ability to communicate finished writing, the ability to listen, and the skill of reading non-verbal communication. Written comm unication seems to be one of the easiest forms. The level of anxiety is much less payable to the fact that it gives a person the time to animadvert virtually the words, and how to convey the nub in an appropriate way. slice operative in the building industry, I found that displace a well written electronic mail message to an angry customer could help defuse a potentially volatile situation.

For example, I had a very upset declarer call and incite to berate and belittle my inside salesmen for a pair of mis clears do on his read. Although the second mistake was a very gauzy bug out, it made the first look preferably large. The first social occasion was to place the blam! e upon myself and take full responsibility. Then I apologized for the mistakes and reinforced our commitment to his caller over the years that we wealthy person done business. at once the apology is finished I tranquillise the customer that the issue is being fixed as I type and a discount will be lay on his bill. I would also always follow an email with a ain call to make sure the riddle was solved. Listening seems like...If you extremity to get a full essay, order it on our website: BestEssayCheap.com

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